Healp Privacy Policy & Terms and Condition

Effective Date: August 12, 2025

1. Introduction & Agreement to Terms

Welcome to Healp. These Terms of Use (“Terms”) form a binding legal agreement between you (“User,” “you,” or “your”) and Healp, Inc. (“Healp,” “we,” “us,” or “our”) governing your use of our website at https://www.healp.co, our mobile and web applications, and any related services, features, or tools where these Terms appear (collectively, the “Sites” or “Services”).

By creating an account, accessing, or using the Sites, you agree to these Terms and our Privacy Policy. If you do not agree, you must immediately stop using the Sites.

2. Definitions

For purposes of these Terms:

• “Services” means all features, tools, communications, and content offered through the Sites.

• “User Content” means any text, images, audio, video, files, or other materials that you post, upload, or share on the Sites.

• “Personal Data” means any information relating to an identified or identifiable natural person, including health information you choose to share.

• “Health Partners” means research institutions, healthcare providers, clinical trial sponsors, and other trusted organizations that collaborate with Healp for opt-in programs.

• “Matching Programs” means the process of connecting Users who opt in with relevant clinical trials, research studies, or partner services.

• “Educational Purposes” means informational and peer-support activities, excluding diagnosis, treatment, or professional medical services.

3. Purpose & Scope of Services

Healp is a patient community platform that connects individuals with chronic, rare, and other health conditions. We provide spaces for peer support, educational discussions, and shared experiences. With explicit opt-in consent, Healp may connect you with clinical trials, research opportunities, or Health Partners.

Healp is for educational and community support purposes only. We are not a medical provider, and we do not give professional healthcare advice, diagnosis, or treatment. Always consult a qualified healthcare provider before making any medical decisions.

4. Eligibility & Age Requirements

You must be at least thirteen (13) years old to use Healp. Users between thirteen (13) and seventeen (17) years old must have the consent of a parent or legal guardian. The parent or guardian is responsible for supervising the minor’s use of the Sites. We may suspend or terminate accounts if age or consent requirements are not met.

5. Account Registration & Security

When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must immediately notify us at healp@healp.co if you suspect unauthorized use. Account sharing is prohibited.

6. Acceptable Use & Prohibited Conduct

You agree not to:

• Post false or misleading information as fact.

• Share medical advice or instructions in a way that implies professional authority.

• Harass, abuse, or threaten others.

• Post obscene, violent, discriminatory, or infringing content.

• Violate intellectual property rights.

• Distribute malware, spam, or engage in fraudulent activity.

• Scrape, copy, or commercially exploit the Sites without written consent.

7. Community Guidelines & Moderation

Healp maintains Community Standards, which outline expected behavior and prohibited content. We may remove any content that violates these standards or applicable law and may suspend or terminate offending accounts.

8. User Content & Intellectual Property

You retain ownership of Your Content. By posting, you grant Healp a worldwide, non-exclusive, royalty-free license to use, store, reproduce, and display Your Content to operate and improve the Services. You are solely responsible for Your Content’s legality and accuracy.

9. Accessibility

We are committed to making Healp accessible to all users, including those with disabilities, and strive to comply with WCAG 2.1 accessibility standards.

10. Participation in Research & Surveys

If you respond to surveys or participate in research activities, your contributions may be aggregated, anonymized, and used for research or development purposes. Participation is voluntary, and sensitive data is only shared externally with your explicit consent.

11. Feedback & Suggestions

If you provide feedback, ideas, or suggestions to Healp, you agree we may use them without obligation to you, financial or otherwise.

12. Medical Disclaimer

Healp is intended for educational and community support purposes only. Health-related information on the Sites is provided by Users, not Healp, and is not reviewed for medical accuracy. Healp does not endorse, guarantee, or verify any such information. You should not rely on it for diagnosis or treatment and should always consult a qualified healthcare professional.

13. Disclaimers of Warranties

The Sites are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

14. Limitation of Liability

To the fullest extent permitted by law, Healp is not liable for any indirect, incidental, special, consequential, or punitive damages. Total liability shall not exceed one hundred dollars ($100 USD).

15. Indemnification

You agree to indemnify and hold harmless Healp, its affiliates, officers, directors, employees, and agents from any claims arising from your use of the Sites, Your Content, or your violation of these Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and the State of Virginia. Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association in New York, in English.

17. Modifications

We may update these Terms from time to time, with the latest version posted on the Sites. Continued use after changes means acceptance.

18. Termination

We may suspend or terminate your account for violations of these Terms or applicable law.

19. Severability & Entire Agreement

If any provision is invalid, the rest remain enforceable. These Terms and our Privacy Policy form the entire agreement between you and Healp.

20. Contact Us

Email questions about these Terms to healp@healp.co.

PRIVACY POLICY

Effective Date: August 12, 2025

1. Introduction

Healp, Inc. (“Healp,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and safeguard your information when you use our website at https://www.healp.co, our mobile and web applications, and any related services or features (collectively, the “Sites” or “Services”).

By using the Sites, you agree to the terms of this Privacy Policy. If you do not agree, you must stop using the Sites.

2. Definitions

For purposes of this Policy:

• “Personal Data” means any information that identifies or can be used to identify you, such as your name, email address, phone number, or health-related details.

• “Sensitive Personal Data” means data relating to your health, medical history, genetic information, or biometric data that you voluntarily choose to share.

• “Processing” means any action performed on your data, such as collection, storage, use, disclosure, or deletion.

• “Health Partners” means research institutions, healthcare providers, clinical trial sponsors, and other trusted organizations that collaborate with Healp with your consent.

3. Information We Collect

A. Information You Provide Directly

• Name, username, and profile photo

• Contact information (email address, phone number)

• Demographics (age, gender, location, race/ethnicity, if provided)

• Health-related details (conditions, medications, treatments, medical history, uploaded records)

• Messages, posts, or comments in community areas

• Survey responses and research participation data (optional)

B. Information Collected Automatically

• IP address, device type, browser type, operating system

• Date/time of visits, pages viewed, interactions on the Sites

• Cookies, tracking pixels, and similar technologies

C. Information From Third Parties

• If you connect your account to Google, Facebook, or other platforms, we may receive profile and authentication data from those services.

4. How We Use Your Information

We process your Personal Data for the following purposes:

• To operate, maintain, and improve our Services

• To enable community interactions and peer connections

• To match you with relevant research opportunities, clinical trials, or Health Partners only with your explicit opt-in consent

• To respond to inquiries and provide customer support

• To send you updates, newsletters, or notifications (you may opt out at any time)

• To maintain security, prevent fraud, and enforce our Terms of Use

• To analyze usage patterns and improve platform features

• To conduct anonymized or aggregated research and reporting

5. Legal Bases for Processing (GDPR)

For users in the EU/UK, our legal bases for processing include:

• Consent (e.g., joining a matching program)

• Contract necessity (to provide requested services)

• Legal obligations (to comply with applicable laws)

• Legitimate interests (to improve services and prevent misuse)

6. How We Share Your Information

We do not sell your Personal Data. We may share your information as follows:

• With Health Partners — only if you opt in to a program or matching service.

• With Service Providers — trusted vendors that help us operate the Sites (e.g., hosting, analytics, email services) under confidentiality agreements.

• For Legal Compliance — when required by law, court order, or government request.

• In a Merger or Acquisition — your data may be transferred to the acquiring entity under the same privacy obligations.

• As Aggregated or De-Identified Data — for research, analytics, or reporting that cannot reasonably identify you.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze site performance

• Deliver relevant content

You can control cookie settings through your browser. Disabling cookies may affect certain features.

8. Data Retention

We retain your Personal Data only as long as necessary for the purposes described:

• Account information: until you request deletion

• Support messages: 2 years

• Log data: 90 days

• Research participation data: retained per consent terms or until withdrawn

• Backup copies: securely deleted within 180 days of removal from active systems

9. Security Measures

We protect your data using:

• Encryption in transit (SSL/TLS) and at rest

• Access controls and authentication measures

• Regular security audits and monitoring

However, no system is 100% secure. If a data breach occurs, we will notify affected users and regulators as required by law.

10. Breach Notification Process

In the event of a data breach involving your Personal Data:

1. We will investigate promptly.

2. We will notify affected users without undue delay, including the nature of the breach, the data involved, and steps you can take.

3. We will inform relevant authorities when required.

11. Children’s Privacy

You must be at least thirteen (13) years old to use Healp. Users aged 13–17 must have a parent or guardian’s consent. If we learn we have collected Personal Data from a child under 13 without consent, we will delete it immediately.

12. International Data Transfers

Your information may be stored and processed in the United States or other countries where we or our service providers operate. For EU/UK residents, we rely on Standard Contractual Clauses and equivalent safeguards for lawful transfers.

13. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access the Personal Data we hold about you

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Receive a copy of your data in a portable format (data portability)

To exercise your rights, email healp@healp.co. We may verify your identity before responding.

14. Opt-Out Options

You may:

• Opt out of marketing emails via the “unsubscribe” link in any message

• Opt out of non-essential cookies via your browser or our cookie settings tool

• Withdraw from matching programs or surveys at any time via account settings

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on the Sites with the “Effective Date” updated. Continued use after changes means acceptance.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, email healp@healp.co.